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Reservation Policies

  • Guaranteed 100% is required to reserve a room.
  • Payment by credit card is Mexican peso exchange rate in use at the hotel.
  • In the Christmas period 23.12.2016 - 07.01.2017, is reserved for a minimum of 5 nights.
  • Prices are for 1-2 people per room.
  • They will be charged to each additional person in the room, 30.00 USD plus tax, per night, and 45.00 USD plus tax at Christmas.
  • Services "courtesy" is not guaranteed.
  • Animals are not allowed.
  • Prices are plus tax, 16% VAT and 3% local tax.
  • The guest acknowledge that you have read and accept the cancellation policy Hotel TULUMBAY.
  • Ours is an Eco-Hotel, electricity is produced by our wind and solar panels, for that reason, we advise you that you can not use guzzling appliances such as hair dryer orefrigerador.
  • Access to Internet WI-FI is free throughout the hotel.
  • We have limited parking costs without attachments but you can not book it.
  • Cancellations received up to 20 days before arrival if retain 100% of the stay.
  • In the Christmas period, 12/23/2016 - 07/01/2017, cancellations received up to 30 days before arrival will come withheld 100% of stay.
  • There are no refunds regarding cancellations during the holidays, and sick, flight cancellations, strikes, labor disputes, acts of terrorism, acts of war or declared war, hurricanes and any inconvenience this may cause, or other climatic conditions.
  • After the first night a customer does not arrive, is a reservation NO SHOW and the room is free to sell if a customer comes a day after or more, the reservation is no longer active.
  • Customers who rent a room at the Hotel TULUMBAY, accepts and agrees to comply with all terms and regulations set forth herein and agree to be reimbursed in accordance with clauses.